What I Owe the People I Lead

Priya Raghunathan oversees clinical operations for a 600-bed hospital. Fourteen hundred people report up to her, most of them doing work she has never done.

She makes a direct argument in this episode: that the vocabulary of servant leadership has been softened until it asks nothing, and that authority is a debt rather than a posture.

We test that argument against staffing ratios, night shifts, and the two occasions she has overruled a physician.